Residential Lockbox Program

Notice Posted: Friday, May 19, 2017

Marion Fire Department's residential lockbox program is designed to expedite access to senior/handicapped adults in their own homes during medical or other emergencies.  The lockbox program also reduces the likelihood of property damage caused by the Fire Department as a result of having to force entry into a home in response to an emergency call.

In many such emergency situations, an individual who calls 911 may not be able to open their door when firefighters arrive.  This is especially true with seniors that suffer a fall, stroke or heart attack.  In these instances every second counts.  Currently, firefighters must break through a door or a window, causing damage, incurring repair expenses for the homeowner, and losing very precious and valuable time.

The lockbox program is open to all eligible seniors 60+ who live alone or are left alone on a regular basis.

The program is funded through the Senior Safe Grant from the Commonwealth of Massachusetts and distributed through the Massachusetts Fire Service.  If the funds are exhausted during the year, requests for a lockbox will be put on a priority list for the following year.

How does the program work?

  1. The eligible participant will contact the Council on Aging (508) 748-3570 and be provided with information for installation of the lockbox.
  2. A date and time will be scheduled with the Fire Department for installation of the lockbox, at which time a spare house key to the door to be accessed will be made available.
  3. The Fire Department will determine the best location for the lockbox that will allow for quick access for firefighters.
  4. The lockbox will only be used during an emergency call and when first responders can't make entry without using force.  At NO time will the lockbox be used nor will entry be made without authorization.
  5. There is no cost to participate in the lockbox program other than the cost of a spare key to the door that will be accessed.  The cost of the spare key will be the responsibility of the program participant.
  6. A participant may withdraw from the program at any time by contacting the Fire Department.  The lockbox will be removed from the residence and the key returned to the participant.  The lockbox itself will remain the property of the Town.
  7. Participants will be contacted annually to ensure that our records stay current (e.g. door locks are changed or participant has moved).  If the home is sold the lockbox will be returned to the Fire Department.